At Saphy, we’re committed to providing high-performance medical apparel designed to support you through every shift. If your purchase isn’t the right fit, we’re here to help.
1. Return Window
Return requests must be submitted within 14 calendar days of delivery, based on carrier tracking information. Requests submitted after this window will not be accepted, except where required by law.
2. Return Eligibility
To qualify for a refund, items must be:
- Unworn, unwashed, and unaltered.
- Returned in their original clear polybag packaging.
- Returned with all original hangtags attached.
- Free of stains, makeup or deodorant marks, odors, pet hair, and signs of wear.
Worn, washed, damaged, or altered items are not eligible for return or refund. Items that fail inspection may be returned to the customer at their expense.
3. Return Shipping Costs
Standard Returns & Exchanges
Customers are responsible for all return shipping costs for returns due to fit, personal preference, or ordering the wrong size, color, or style. Original shipping fees are non-refundable.
Incorrect Items or Manufacturing Defects
Saphy covers return shipping for incorrect items or verified manufacturing defects.
Claims must be reported within 14 calendar days of delivery. For manufacturing defects, this deadline applies to reporting the issue, not to the arrival of the returned item.
Email info@saphywear.com with your order number, a description of the issue, and clear photos of the item and its tag, where applicable. Once verified, we’ll provide a prepaid return shipping label and instructions.
4. How to Return an Item
- Contact us: Email info@saphywear.com within 14 calendar days of delivery, including your order number and reason for return.
- Get authorization: Wait for our team to approve your request and provide a Return Authorization (RA) number and return address.
- Ship your item: Package the eligible garment in its original packaging with tags attached and follow the instructions provided. Use a trackable shipping service and retain your tracking number.
Please do not ship items before receiving return instructions. Saphy is not responsible for packages lost or damaged in transit when shipped using a customer-purchased label.
5. Exchanges
Saphy does not offer direct exchanges. To obtain a different size, color, or style, return your original item in accordance with this policy and place a new order.
Customers are responsible for return shipping costs unless the return involves an incorrect item or a verified manufacturing defect.
6. Refunds
Please allow 3–5 business days for our team to inspect your returned item. Once approved, refunds will be issued to the original payment method.
Please allow an additional 5–10 business days for the refund to appear, depending on your financial institution. Original shipping charges are non-refundable.
7. Order Cancellations
Orders can only be canceled before processing and dispatch. Once an order has been dispatched, it cannot be canceled and will be subject to this return policy after delivery.
Questions?
For assistance with returns, defects, or sizing, contact info@saphywear.com. Thank you for choosing Saphy!